OSMODI customer care
Frequently asked questions
Clear answers about products, fulfillment, delivery, returns and support.
What does OSMODI sell?
OSMODI offers fragrance and beauty products sourced through approved third-party suppliers. Each listing identifies the exact product format, size, price and availability before checkout.
Is OSMODI affiliated with the listed brands?
No affiliation, endorsement, sponsorship or brand authorization is claimed unless that relationship is stated and supported for the exact product. Brand names identify the products being offered.
Who dispatches the order?
An approved supplier may dispatch directly. Products in one order may arrive in separate parcels, and tracking is shared when the fulfillment partner provides it. OSMODI remains the customer-care contact.
How do delivery estimates work?
Available services, costs and delivery estimates for the delivery address are shown at checkout. Read the shipping policy before ordering.
What is the return window?
You may request a return within 14 days of delivery. Eligible products must be unused, unopened, sealed and in their original condition and packaging. Contact OSMODI before sending anything so the correct instructions can be provided.
How can I contact OSMODI?
Email osmodi.parfumes@gmail.com or call +971 55 734 1060.