Returns and refunds
You may request a return within 14 calendar days of delivery. To be eligible, fragrance products must be unused, unopened, in their original sealed packaging, and in resalable condition. Opened or used fragrances cannot be returned for hygiene and product-integrity reasons unless the item is defective, damaged, or incorrect.
To start a return, email osmodi.parfumes@gmail.com with your order number and reason for the request. Please wait for return instructions before sending an item. Returns sent without authorization may not be accepted.
Damaged, defective, or incorrect orders
Inspect your order on arrival. Contact us within 48 hours of delivery and include your order number and clear photographs if an item is damaged, defective, leaking, or different from what you ordered. Where the issue is confirmed, OSMODI will arrange an appropriate replacement or refund and cover the reasonable return cost.
Return costs and refunds
For change-of-mind returns, the customer is responsible for return shipping. Original shipping fees, import duties, taxes, and customs charges are not refundable unless required by applicable law or the return is caused by our error.
Approved refunds are issued to the original payment method after inspection. Please allow 5–10 business days after approval for your bank or payment provider to display the refund.
This policy does not limit rights that cannot be excluded under applicable consumer law.