Order tracking

Track your order

Every OSMODI parcel is tracked door to door from Dubai. Follow it from your account, or drop the tracking number straight into the carrier's own tool.

Where is my tracking number?

Your tracking number arrives by email as soon as the parcel leaves Dubai. That email is sent the moment the carrier scans your order at our warehouse, usually within 24 hours of you placing it, and it contains a link straight into the carrier's own tracking page. If you cannot find it, check your spam folder, then sign in to your account where the same number is stored against the order.

Once the parcel is moving, delivery to Émirats arabes unis takes Delivery tomorrow. Duties and taxes were paid at checkout, so the carrier has nothing to collect on arrival.

Two ways to find your parcel

1. From your account

Sign in to see every order you have placed, its status and its tracking number.

Go to my account

2. Straight with the carrier

Paste the tracking number from your dispatch email and pick the carrier. We open their tracking page in a new tab.

Opens in a new tab on the carrier's own website.

No number yet? Tracking numbers appear only after dispatch. If it has been more than one working day since your confirmation email, write to us with the order number.

What each status means

  1. Confirmed

    Payment has cleared and the order is queued in the Dubai warehouse. Nothing has shipped yet, so address changes are still possible.

  2. Packed

    The batch code has been checked against the bottle and the order is sealed and labelled, waiting for the day's carrier collection.

  3. In transit

    The carrier has scanned the parcel and it is moving. Customs clearance happens during this stage with duties already prepaid.

  4. Out for delivery

    The parcel is on the van for today. Someone needs to sign for it, so leave a phone number the courier can call.

Tracking questions

Where is my tracking number?

It is in the dispatch email we send when the parcel leaves Dubai, and it is stored against the order in your account. If neither shows one, the order has not been collected by the carrier yet.

My tracking has not updated in two days.

Scans pause while a parcel is in the air or waiting at a customs facility, which is normal for a day or two. If nothing moves for three working days, send us the order number and we open a trace with the carrier.

Can I change my delivery address?

Before dispatch, yes: write to us straight away and we edit the label. After dispatch the address belongs to the carrier, so use their own redirect tool with your tracking number, or ask them to hold the parcel at a local service point.

I missed the delivery attempt.

The carrier leaves a card and tries again the next working day. You can also use the tracking link to pick a new date or redirect the parcel to a collection point.

My order has not arrived.

Send us the order number. We open a trace with the carrier the same working day, and if the parcel is confirmed lost we send a replacement or refund you in full, whichever you prefer.