Returns
Returns and refunds
Sealed bottles can go back. Opened bottles cannot, because fragrance is a hygiene product. Here is the whole policy in plain words.
What is the return policy?
You have 14 days from delivery to start a return. Bottles that are still sealed in their original cellophane, with the box, batch code and all packaging intact, can be returned for a full refund of the item price.
Once the cellophane is broken, the cap is off or a spray has been used, the bottle can no longer be returned for hygiene reasons, and 2 ml samples and decants are never returnable. That is why every fragrance is available as a sample first, with the sample price credited against the full bottle.
What can and cannot be returned
| Item | Returnable | Condition |
|---|---|---|
| Sealed bottle | Yes | Cellophane intact, box and batch-code sticker unmarked, returned within the window |
| Opened bottle | No | Once the seal is broken or the cap is off, the bottle cannot be resold for hygiene reasons |
| Sample or decant | No | 2 ml samples and decants are filled to order and are never returnable |
| Gift set | Yes | Returnable only complete and sealed, with every bottle and the outer sleeve included |
| Damaged in transit | Yes | Send photos within 48 hours of delivery; we replace or refund and cover the return shipping |
| Wrong item sent | Yes | Our mistake, so we collect it at our cost and send the right bottle straight away |
How to start a return
-
Tell us within the return window
Send your order number and the bottle you want to return to care@osmodi.com.
- We confirm and send a label
We reply within one working day with a return reference and, where we cover the cost, a prepaid courier label.
- Pack it exactly as it arrived
Put the sealed bottle back in its box with the batch-code sticker intact, then into the outer carton so the seal cannot be damaged in transit.
- We check it and refund you
On arrival we verify the seal and the batch code, then refund the original payment method. Your bank shows the money within a few working days.
The three numbers that matter
Counted from the day the carrier marks your order as delivered.
Counted from the day the returned parcel reaches our Dubai warehouse.
We cover return shipping when an order arrives damaged or the wrong item was sent.
Return questions
How long do I have to return an order?
Fourteen days from the day the carrier marks your order as delivered. Tell us inside that window and we will still accept the parcel if it reaches us a little later.
Can I return a bottle I have opened or sprayed?
No. Fragrance is a hygiene product, so once the cellophane is broken or the cap has come off, the bottle cannot go back into stock. Sampling first is the way around this, and the sample price is credited against the full bottle.
Are samples returnable?
No. Samples and decants are filled by hand to order, so they cannot be returned or exchanged.
Who pays return shipping?
We do when the order arrived damaged, the wrong item was sent, or the bottle is not what we described. If you simply changed your mind, return postage is yours to pay and the original delivery charge is not refunded.
How long does a refund take?
We refund within five working days of the parcel reaching our Dubai warehouse, back to the payment method you used. Your bank or card issuer then takes its own few working days to show the money.
My order arrived damaged. What now?
Photograph the outer box and the bottle before you unpack anything else and send the photos with your order number within 48 hours. We replace the bottle or refund you in full and cover every shipping cost.