Returns and refunds policy

You may request a return within 14 days of delivery. To qualify, the product must be unused, unopened, sealed and in its original condition and packaging. Opened or used fragrance and personal-use products are not eligible for a change-of-mind return.

Start a return

Contact osmodi.parfumes@gmail.com before sending anything. Include the order number and reason for the request. The correct return destination and instructions depend on the product and fulfillment partner. Returns sent without approval may not be accepted.

Return costs

The customer pays change-of-mind return shipping using a trackable service. For a confirmed damaged, defective or incorrect order, OSMODI covers the appropriate return or replacement cost.

Damaged or incorrect items

Contact OSMODI promptly and include clear photographs of the item and packaging. Keep all packaging until the case is resolved.

Refunds and exchanges

Direct exchanges are not offered. Approved refunds are issued to the original payment method after inspection. Allow 5 to 10 business days after approval for the refund to appear, depending on the bank or payment provider. Original shipping and customs charges are not refundable unless the return results from a confirmed OSMODI error.